Terms and Conditions

Last Updated: January 2026

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Caldo Energy Limited website and services. By accessing our website or using our services, you agree to be bound by these Terms.

Caldo Energy Limited is registered in England and Wales (Company Number: [Insert]) with registered office at [Insert Address].

2. Definitions

"Caldo," "we," "us," "our" refers to Caldo Energy Limited

"Customer," "you," "your" refers to the user of our website or services

"Caldo Optima" refers to our air-to-air heat pump system with integrated solid-state battery technology

"Services" includes our smart heating technology, energy supply, installation, and ongoing support

"Website" refers to all Caldo Energy Limited web properties

3. Services

3.1 Product and Technology

We provide advanced smart heating solutions including the Caldo Optima system, featuring AI-driven optimization, integrated battery storage, and energy management capabilities. Product specifications, features, and availability are subject to change.

3.2 Energy Supply

Where applicable, we supply energy under separate supply agreements governed by Ofgem regulations and the terms of your specific supply contract.

3.3 Installation Services

Installation services are provided by our certified engineers or approved contractors. Installation terms, including site surveys, timelines, and access requirements, will be detailed in your specific service agreement.

4. Orders and Quotations

4.1 Quotations

All quotations are valid for 30 days from issue unless otherwise stated. Quotations are not binding until accepted by both parties and a formal order is placed.

4.2 Order Acceptance

We reserve the right to accept or decline any order. Order confirmation will be provided in writing. A binding contract is formed only upon our written acceptance of your order.

4.3 Pricing

All prices are quoted in GBP and exclude VAT unless stated otherwise. We reserve the right to adjust prices to reflect changes in costs, taxes, or regulatory requirements.

5. Payment Terms

5.1 Deposits

A deposit may be required upon order confirmation. Deposit amounts will be specified in your quotation or service agreement.

5.2 Payment Schedule

Payment terms will be detailed in your service agreement. Typically, full payment is required before or upon installation completion.

5.3 Late Payment

Late payments may incur interest at 8% above the Bank of England base rate per annum. We reserve the right to suspend services for non-payment.

6. Installation and Access

6.1 Site Access

You must provide safe, clear access to installation sites during agreed timeframes. Failure to provide access may result in rescheduling fees.

6.2 Site Conditions

You are responsible for ensuring your property is suitable for installation. Additional costs arising from unforeseen site conditions will be quoted separately.

6.3 Permissions

You must obtain all necessary permissions, consents, and approvals from property owners, landlords, or relevant authorities before installation.

7. Warranties and Guarantees

7.1 Product Warranty

Caldo Optima systems carry manufacturer warranties as specified in your product documentation. Warranty periods typically range from 2-10 years depending on components.

7.2 Installation Guarantee

We guarantee workmanship for a period specified in your service agreement, typically 12 months from installation completion.

7.3 Warranty Limitations

Warranties do not cover damage caused by misuse, unauthorized modifications, inadequate maintenance, or failure to follow operating instructions.

8. Customer Obligations

8.1 Accurate Information

You must provide accurate information regarding your property, energy requirements, and existing heating systems.

8.2 Maintenance

You are responsible for routine maintenance as outlined in user documentation. Failure to maintain systems may void warranties.

8.3 System Use

You must operate Caldo systems in accordance with provided instructions and not attempt unauthorized modifications or repairs.

9. Data Protection and Privacy

We process personal data in accordance with UK GDPR and our Privacy Policy. This includes information collected during consultations, installations, and through our mobile application.

9.1 Smart System Data

Our AI-driven systems collect usage data to optimize performance. This data is processed in accordance with our Privacy Policy.

9.2 Mobile Application

Use of our customer mobile application is subject to additional terms available within the app and on our website.

10. Intellectual Property

10.1 Ownership

All intellectual property rights in our technology, software, website content, and branding remain our property.

10.2 License

We grant you a non-exclusive, non-transferable license to use our systems and software for their intended purpose only.

10.3 Restrictions

You may not reverse engineer, copy, modify, or create derivative works from our proprietary technology.

11. Liability and Indemnification

11.1 Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the total amount paid by you for the relevant service or product. We are not liable for indirect, consequential, or incidental damages.

11.2 Exclusions

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded by law.

11.3 Indemnification

You agree to indemnify us against claims arising from your breach of these Terms or misuse of our services.

12. Cancellation and Returns

12.1 Cooling-Off Period

For consumer contracts, you have a 14-day cooling-off period from contract conclusion under the Consumer Contracts Regulations 2013.

12.2 Cancellation by Customer

Cancellation after the cooling-off period may incur fees for work completed or materials ordered.

12.3 Cancellation by Caldo

We reserve the right to cancel orders or contracts due to product unavailability, credit issues, or other reasonable grounds, with full refund of amounts paid.

13. Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, or supply chain disruptions.

14. Regulatory Compliance

14.1 Energy Supply

Our energy supply services comply with all applicable Ofgem regulations and industry codes.

14.2 Installation Standards

All installations meet relevant UK building regulations, safety standards, and certification requirements.

14.3 Environmental Standards

We operate in accordance with environmental regulations governing renewable energy systems and battery technology.

15. Dispute Resolution

15.1 Complaints Procedure

Complaints should be submitted in writing to [complaints email]. We aim to resolve complaints within 8 weeks.

15.2 Alternative Dispute Resolution

If you are not satisfied with our resolution, you may refer the matter to the Energy Ombudsman (for energy supply matters) or pursue other ADR options.

15.3 Governing Law

These Terms are governed by English law. You agree to the exclusive jurisdiction of English courts.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services constitutes acceptance of modified Terms.

17. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

18. Entire Agreement

These Terms, together with any specific service agreements and our Privacy Policy, constitute the entire agreement between you and Caldo Energy Limited.

19. Contact Information

Caldo Energy Limited

[Address]

Email: [Contact Email]

Phone: [Contact Number]

Company Number: [Registration Number]